Privacy Policy
Last updated: June 22, 2026
Overview
T2B ("T2B," "we," "us," or "our"), a service operated by The Pros, provides text-message booking software for independent coaches, trainers, instructors, and guides ("Coaches") and their customers. We operate the website at t2book.com and a text-messaging service reachable at (808) 385-7600. This Privacy Policy explains what information we collect, how we use it, and your choices.
Information We Collect
We collect information you provide directly to us and information generated when you use the service, including:
- Mobile phone number (our primary identifier for booking)
- Name and contact details
- Message content, booking requests, and booking history
- Payment details, processed securely by Stripe (we never store full card numbers)
- Calendar and availability data, if a Coach connects Google Calendar
- Optional details a Coach may save about a customer (e.g., skill level, preferences, session notes)
SMS / Text Messaging
When you text our number, reply to a Coach's booking handle, or provide your number during sign-up, you consent to receive recurring SMS text messages from T2B related to bookings, including:
- Booking confirmations, requests, and status updates
- Appointment reminders (typically two days before and the day of)
- Payment confirmations and receipts
- Reschedule, cancellation, and change notifications
- Customer-care and account messages
Message frequency varies based on your booking activity. Message and data rates may apply. Reply STOP at any time to opt out of further messages, or HELP for help. You may also contact us at hello@t2book.com.
We do not sell your personal information. No mobile information — including your phone number and your SMS opt-in/consent — will be sold or shared with any third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third parties for marketing.
How We Use Your Information
- To provide bookings, payments, reminders, and related text messaging
- To connect you with the Coach you are booking and share the details of that booking with them
- To process payments and send transactional confirmations
- To respond to questions and provide customer support
- To maintain, secure, and improve the service and prevent fraud
- To comply with legal obligations
How We Share Information
We share information only as needed to run the service:
- With your Coach: the Coach you book receives your name, phone number, booking details, and any notes they record about your sessions.
- With service providers (processors): Stripe (payments), Google (calendar, if connected), and our SMS/telecom provider, who process data on our behalf and are not permitted to use it for their own marketing.
- For legal reasons: when required by law or to protect rights, safety, and security.
As stated above, we never sell or share your phone number or SMS opt-in data with third parties for marketing.
Data Security
We use industry-standard safeguards to protect your information. Payments are handled through Stripe's PCI-DSS-compliant systems. No method of transmission or storage is 100% secure, but we work to protect your data.
Data Retention
We keep your information for as long as needed to provide the service, comply with legal obligations, and resolve disputes. You can request deletion of your data at any time by emailing hello@t2book.com.
Your Choices & Rights
- Opt out of text messages anytime by replying STOP
- Request access to, correction of, or deletion of your personal data
- Ask questions about how your data is handled
Children
The service is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect when posted here, with a revised "last updated" date.
Contact Us
Questions about this Privacy Policy? Email hello@t2book.com or text (808) 385-7600.